Not sure what the problem was, but when I called the store they said they had my model in stock now and I could come down and pick one up.
Went over during lunch with you can imagine how much skepticism. But, 25 minutes later, after a few conferences with managers, phone calls and lots of computer keyboard tapping, I walked out with a brand new, fatory-sealed pc.
Thus ends, for once and for all, the story.
…or does it?
😉
So, are you going to eBay it, and go buy something somewhere else?
don’t think i didn’t think of it. But after 4 weeks without a working pc, I just want to catch up on all the stuff I’ve been putting off til I got my pc back.
Yay! After such an epic struggle, finally a new pc.
And this my friends is why I avoid BestBuy. If this incident happened to me on top of what I’ve already been through, I’d be in there shooting up the place right now. Anyways, Cheers Keith.
Geez…this just saved me from a world of pain. I was about to recommend that my 3 college-bound friends get their laptops from BestBuy. What’s a better alternative? NewEgg? (Don’t know how good their warraties are) OEM direct?
it’s just dawned on me. this was quite obviously a BFPUG initiated response. 😉
– pete
Pete, I only wish I could have been part of that. 🙂
KP, I feel your pain! Believe or not, I just spent 30 minutes digging up the whole story and read through every thread! First of all, I have no more trust in Toshiba and secondly, I agree with you that many department stores sales people (Future Shop here in Canada) just do not have the right attitude and proper training on the new technologies. That’s why I just picked up a Dell XPS. Read my experience with Dell if you want: Dell Customer Service and Dell Support – A Big Thumb Up
Cheers and good luck with your new replacement!
Sorry this is off topic but dell has great customer support? Since when?? My first new computer was a Dell that was “top of the line” for its time. Whenever we had an issue with it we would call Dell and get transferred to someone who didn’t speak a clear word of English. They didn’t know how to fix my problem and since we bought the 2 year extended warranty the best they could do was have us send in the computer… but Uh-Oh! The warranty expired in 4 days and since the computer would be out for longer than that they were going to charge us from the 4th day on. What kind of customer service is that?
I surely hope they have changed…
Geez do ya think BB is gonna go out of business with out some of you whining ninnys cash? Most of these [cheap] bargain pc s u complain about have a zero profit ratio on which you want a million dollars of service.
hell no. the amount i’ve spent at BB amounts to an executive dinner and drinks, if that. but if one or two people avoid the hassle i went through, i’ll feel like i did a good deed.
NEVER….EVER …..BUY A DELL AT BESTBUY…….see chat
[9:35 AM] Connecting to Rescue Gateway: control.app12.logmeinrescue.com…
[9:35 AM] Connected to Rescue Gateway. A support representative will be with you shortly.
[9:35 AM] Chat session established with Agent McCowan.
[9:35 AM] Agent McCowan says:
This session may be recorded for quality and monitoring purposes.
Thank you for contacting Geek Squad Chat. This is Agent McCowan. How may I assist you ?
[9:35 AM] Michele+Costa says: Hello goddmorning
[9:35 AM] Agent McCowan says: Morning
[9:36 AM] Michele+Costa says: I do own a Dell Lapotop bougth at Best Buy March 14 2008, Sarasota Fl.
[9:36 AM] Michele+Costa says: At the moment I am in an overseas assignment in the Dominican Republic at least fr 3 months
[9:37 AM] Michele+Costa says: I contacted Dell International support which refered the problem to your group
[9:37 AM] Michele+Costa says: I would like to send you copy of the e-mail explaining the issue
[9:38 AM] Michele+Costa says: Hello,….are you there???
[9:39 AM] Agent McCowan says: Yes I am here
[9:40 AM] Michele+Costa says: may I send you in the dialog copy of the e-mail???
[9:40 AM] Agent McCowan says: I was thinking matbe you were pasting in the email with the issue
[9:40 AM] Michele+Costa says: yes I will then…
[9:41 AM] Michele+Costa says: HELLO LUIS,
I was also wandering if there is a software patch for the BIOS to ignore the ID from the AC power adapter therefore allowing the battery to charge…………….It is really annoing to use a laptop connected to the AC permanently, and with a battery charged at 15%-20%……..
Waiting for your reply, thank you in advance
Michele Costa
———- Forwarded message ———-
From: Michele Costa
Date: Tue, Sep 2, 2008 at 9:19 AM
Subject: Dell Inc. Case #619000434 ATTN Luis Rep ID 01168711
To: latecho@dell.com
Mr. Luis,
I do have still a problem…….
The issue related to my DELL INSPIRON 1526, SERVICE TAG 3BPMMD1, EXPRESS SERVICE CODE 7238520757 ,it regards the AC ADAPTER not being recognized by the Laptop resulting in the battery NOT being charged. See Dell’s knowledge base Journal ID 08246VTBNJ
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=358E1DBD3B7F4BCDE040A68F5B2877AE&doclang=en&cs=#5
Now I pinpointed further the issue and ruled out the AC adapter, since I compared it with a friend’s and I determined that the plug inside the Laptop has a contact issue.
Now, I bougth the system in March 2008, in Best Buy Sarasota, Fl. but I am staying in the Dominican Republic for the next three months.
Could you direct me to Dell’s local support, to change the defective part, I believe in Santo Domingo, Dominican Republic Dell has a support center.
Regards, Waiting for your reply……..
MICHELE COSTA
[9:42 AM] Michele+Costa says: My e-mail is michelecosta2004@gmail.com, may phone is 809-979-3672
[9:43 AM] Agent McCowan says: You basically are wanting the local support in Santo Domingo ?
[9:44 AM] Michele+Costa says: No, I was directed to your group…..
[9:44 AM] Michele+Costa says: Yes, I would like to service the Laptop in Santo Domingo, if there is a service
[9:47 AM] Michele+Costa says: Do you know if there is a patch fr the BIOS, to avoid reading the Ac adapter ID, therefore allowing the battery to charge?????
[9:48 AM] Agent McCowan says: I am researching your issue as we speak
[9:48 AM] Michele+Costa says: OK
[9:53 AM] Agent McCowan says: I have been informed that we do not ship nor do we have a store in the Dominican Republic
[9:53 AM] Michele+Costa says: Best BUy or Dell??
[9:54 AM] Agent McCowan says: No ma’am
[9:55 AM] Michele+Costa says: my name has Italian roots I am Mr.Michele
[9:55 AM] Michele+Costa says: what do you suggest I do????
[9:56 AM] Agent McCowan says: You do have a 1 year limited warranty with Dell through Best Buy but it is an in store process
[9:56 AM] Michele+Costa says: so if I have it repaired down here, do I loose the warranty????
[9:57 AM] Agent McCowan says: That would void the 1 year warranty \
[9:57 AM] Michele+Costa says: Well, then could I ship Fed-X to the Sarasota store????
[9:58 AM] Agent McCowan says: Then how would they ship it back to you
[9:58 AM] Michele+Costa says: using the same international carrier???
[10:00 AM] Agent McCowan says: We don not ship to the Dominican Republic
[10:02 AM] Michele+Costa says: well, then I am really disappointed, since when buying a DELL at BEST BUY, I should have been informed, that the support was only going to be US based…….It seems like it’s a poor strategy, both for DELL and BEST BUY…………thank you and have a nice day….I AM NOT A HAPPY CUSTOMER
[10:03 AM] Agent McCowan says: Thank you for contacting the Geek Squad Chat. Have a good day
[10:03 AM] Michele+Costa says: thank you
[10:03 AM] Agent McCowan has ended the session.