My continuing saga with BestBuy. (You have been warned.)
I just got a call from BestBuy. Over the last four days, they managed to run some hardware diagnostics on my laptop. These diagnostics failed to find any problems. But they do see that the fact that it constantly freezes up is a problem. So now they want to reformat my hard drive.
I said fine.
He said, “The thing is, that’s a software issue.”
I said, “OK…”
He said, “Software is not covered by your warranty.”
Me: “Are you saying you want me to pay you to reformat my hard drive?”
Him: “Um… yes. We can’t send it out for hardware repair until we verify that it isn’t a software problem.”
Me: “I’m not paying you to format my hard drive. The computer worked fine. Then it wouldn’t power up. You replaced the motherboard and now it freezes constantly. You need to make it work. Anyway, I can reformat a hard drive. I’m not paying you to do that.”
Him: “You can talk to my manager tomorrow.”
I think I’ll walk over and talk to the manager personally tomorrow.
Still waiting to hear back from my email to the CEO…